Capabilities are important, not the incapability.

Here rests a man who knew how to hire better than himslef people.

Management by objectives tells the manager what to do.  Proper workflow organization allows him to do so.  But the spirit of the company determines whether the manager will execute his job.  The company spirit mobilizes human energy and devotion, the spirit determines whether a person will invest the best of himself, or put only minimum efforts. 

Who determines the quality? – The customer does. Quality product or service is the one that the consumer buys repeatedly.  In general, quality is meeting and exceeding customer expectations at a price that he is willing to pay to possess the product or service.

Every manager sooner or later comes to the big question about the quality of goods and services he sells. But do all market participants define the quality the same way?

Some 50 years ago, Peter Drucker, the "father" of management and "grandfather" of the traditional marketing concept, defines the essence of management as innovation and marketing.

Innovations in the XXI Century

In our highly technological world innovation surprises us daily.  In 1995 cell phones hardly transfer the human voice.  In 2010 mobile phones transmit and receive quality audio and video, enormous amount of data... Nowadays they are more mini-computers than phones.